Mitsui & Co. (Australia) Ltd. (MCA) is the wholly owned Australian subsidiary of Mitsui & Co., one of the world’s most diversified trading, investment, and services enterprises. In Australia, we are the fourth largest exporter of key natural resources and agricultural commodities and manage a diverse portfolio of businesses including iron ore, coal, gas, power generation, transportation, construction, machinery, food and many more.
The Role
As Assistant Manager, IT Projects and Operations, you will manage IT initiatives from concept to completion, oversee IT service delivery, and collaborate with global and regional teams to ensure strategic alignment. You’ll play a vital role in keeping our IT services running smoothly and continually improving processes based on best practices.
Key responsibilities:
- Manage end-to-end delivery of IT projects across Oceania, ensuring on-time and within-budget completion.
- Coordinate internal teams and external vendors, maintaining strong stakeholder communication.
- Oversee day-to-day IT operations, infrastructure, and helpdesk services, acting as escalation contact.
- Manage third-party vendor contracts and evaluate hardware/software needs.
- Align IT services with Mitsui’s global and regional IT strategies and policies.
- Establish and maintain IT service management processes following ITIL best practices.
- Lead continuous improvement initiatives to enhance service quality and user satisfaction.
- Deliver IT training and knowledge-sharing sessions to promote digital transformation.
- Provide timely support and guidance to staff on IT policies, procedures, and security.
The Person
The ideal candidate is a proactive and detail-oriented IT professional with strong experience in project delivery, service management, and operational support within a medium to large enterprise environment. They are highly skilled in stakeholder communication, vendor management, and driving continuous improvement, with a passion for aligning IT solutions to business strategy.
You will also possess:
- Tertiary qualification in Information Technology or a related field.
- Formal qualifications in Project Management (e.g., PMP or PRINCE2) highly desirable.
- ITIL certification preferred.
- Proven experience in IT project and service management within medium to large enterprises.
- Strong operational IT background and familiarity with Microsoft 365, Cloud environments, networking, and telecommunication systems.
- High-level documentation, communication, and stakeholder management skills.
- Ability to manage multiple projects with exceptional attention to detail and analytical thinking.
- A proactive, self-motivated team player with outstanding time management and customer service focus.
- Quarterly interstate travel and occasional international travel required.
Culture & Benefits
Mitsui is committed to environmental sustainability and employee development, we foster a community-driven culture that values both professional growth and social engagement.
As part of our Mitsui team, you will enjoy the following benefits:
- Competitive salary with annual performance incentives.
- Access to a comprehensive health & wellbeing program including EAP, discounted health insurance, skin checks, annual flu shots and extensive health checks.
- A supportive and flexible working environment with excellent development opportunities.
- Monthly social drinks, team events, Christmas functions, Corporate Triathlon, parents and children engagement activities and more.
- Engage in meaningful sustainability and community initiatives, including annual events such as Clean Up Day and National Tree Day. Learn about our sustainability initiatives here - https://www.mitsui.com/au/en/sustainability/index.html
- Access to the Female Leadership Program introduced by the Diversity & Inclusion Committee
How to Apply
If this sounds like your next career opportunity, we’d love to hear from you! Please follow the prompts to apply and include your CV along with a brief personalised cover letter highlighting your strengths applicable to this role.
At Mitsui, our vision extends beyond the boundaries of our organisation. We are committed to building our global community where diversity is celebrated, equity is a given, inclusion is integral, and every individual feels empowered to shape a future filled with promise and potential. We welcome applicants from all backgrounds and encourage you to bring your unique perspectives to the team.
All applications will be handled with strict confidentiality. Please note only short-listed candidates will be contacted. We thank you for your understanding with this decision.
